1. What makes eCare + Voice different from other medical alert devices?
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eCare+Voice can track your loved ones indoors or outdoors, at home or away.
Other products rely on base stations that are located in various places around the
house. eCare+Voice, like a phone, works wherever there is a cellular signal and
enables the user to click one button… and have immediate contact with the emergency
response center. eCare+Voice has a powerful speaker and microphone and has two-way
voice communication. eCare+Voice also sends alerts to caregivers when the unit has
low battery and when it is powered off.
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2. How does eCare + Voice work?
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eCare+Voice uses A-GPS and cellular network technologies to accurately pinpoint
your loved ones’ location. You can view their location online 24/7 and you can also
use your smart phone or cell phone to find their location. eCare+Voice also enables
users to instantly connect with the emergency response center and speak with them.
The emergency response center can dispatch rescue personnel or alert loved ones
that the eCare+Voice user needs help.
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3. Do low battery and power-off alerts only come via text?
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Alerts can come via text message or email.
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4. Do people with cognitive disorders need this kind of service?
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eCare+Voice is useful for people with cognitive disorders because they can instantly
get help if they’re lost or confused. The emergency response center has their caregivers’
contact information and the user’s full medical history, and they can also instantly
see where the user is located. This helps medical personnel and loved ones quickly
find the eCare+Voice user and help them. This system works indoors and outdoors,
anywhere in the United States with a cellular signal. Individuals can go anywhere
without the fear of being disconnected from help because they can reach specialists
in an instant, anywhere and anytime.
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5. What is A-GPS Technology?
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A-GPS stands for Assisted Global Positioning System. It enhances the performance
of a basic GPS's location time and accuracy. Compared with regular GPS systems,
A-GPS provides much faster positioning even when GPS signal conditions are weak.
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6. How accurate is A-GPS?
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A-GPS can locate a moving object within 5 yards in most cases, depending on the
signal strength from satellites and cell towers.
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7. Why A-GPS rather than standard GPS?
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A-GPS takes less power (saving battery life) and time to acquire satellite and cell
tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS
receiver typically needs more than 30 seconds to receive the satellite position
data and other satellite information required to compute a position. In weak signal
areas such as urban canyons, building interiors or locations surrounded by tall
trees, where the receiver has limited or no direct access to the open sky, determining
a positioning can take much longer. A-GPS will shorten the time to as little as
1 second.
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8. How much does the eCare+Voice unit weigh?
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The eCare+Voice unit weighs under 2 oz.
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9. Is the eCare+Voice GPS locator sturdy?
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The locator is durable and water-resistant. Included with your purchase is a pouch
that further protects the unit. eCare+Voice should not be submerged in water or
used in a shower. The pouch easily attaches to your belt or purse strap. Individuals
with a pacemaker should wear the unit at the waist or on a bag, as close proximity
to the pacemaker can cause interference.
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10. Do I need a special lanyard or keychain for eCare+Voice to work?
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No, the eCare+Voice unit does not require any additional accessory to work properly.
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11. How do I charge the eCare+Voice? How long does the eCare+Voice battery last
before it needs recharging? How long does it take to recharge?
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To charge eCare+Voice, simply plug the AC charger into the wall and connect the
other end to the charging port on the eCare+Voice unit, above the volume control
and microphone. You can also use the power pad (sold separately) to charge your
eCare+Voice. The power pad charges eCare+Voice when the unit is resting on the pad-
no plugging in is required!
The eCare+Voice battery will last up to 7 days, depending on signal strength and
how frequently location information is requested. eCare+Voice uses more power when
it is in a low signal area or when requesting information from it. Battery life
will vary, like a cell phone does. The eCare+Voice battery can last from over a
day in poor conditions to 7 days in standby.You can receive text and email alerts
when the unit needs to be charged.
It takes five hours to charge the battery initially, and then it takes about three
hours to charge the battery after that.
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12. Once I register eCare+Voice, how much time goes by before the device is activated?
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As long as the battery is charged, the eCare+Voice will be ready to use within minutes
of activating.
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13. How do I turn on eCare+Voice?
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To turn on your eCare+Voice, press and hold the power button (above the speaker
on the top of the unit) for about three seconds, until the lights on the face flash.
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14. How do I reach the emergency care center?
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Press the SOS button on the front of your eCare+Voice for a few seconds, and you
will instantly be connected to the emergency care center. You can speak with a specialist
through the microphone and speaker built into your eCare+Voice, and you can adjust
the volume by using the up and down buttons on the side of the unit.
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15. Is the eCare+Voice tracking website compatible with my smart phone or other
mobile device?
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Yes, you can access the eCare+Voice tracking website on your smart phone, and you
can also download applications for your smart phone
that enable you to track the eCare+Voice unit on the go.
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16. What do I do if my locator is not functioning properly?
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We offer a money-back guarantee within 30 days of purchase. Please see our Returns
& Refunds Policy for details. In addition to our 1-year limited warranty, we also
offer an extended warranty that would cover a broken or lost device.
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