After you purchase, register and activate your device, you will be required to select
a service plan and payment option through the Securus website. Service plans are
one-year minimum commitments. Based on the plan, you may pay in either 12 monthly
installments or prepay at the beginning of the plan year at a discount.
eCare+Voice has a 1-year limited warranty. Please refer to the 1-Year Limited Warranty terms for further details.
You can also purchase an
Extended Warranty with your service plan at the time of activation.
Check T-Mobile coverage in your area at http://www.securusgps.com/coverage-map.aspx and make sure
the eCare+Voice is charged and turned on.
If T-Mobile signal is adequate in your area, create an account at www.securusgps.com/CustomerRegistration.aspx,
then check your email for the activation link to continue the process.
Place eCare+Voice outside or in a window with a clear view of the sky to ensure
that it can get a strong GPS signal.
eCare+Voice may take up to ten minutes to activate.
Turning eCare+Voice off and back on can also help it activate quickly. Hold the
power button on the top of the unit (near where the lanyard connects) for a few
seconds until the two end signal lights turn on, then release the button and the
lights will turn off. Wait a few seconds and then turn it back on by pressing and
holding the power button. The center blue light will turn on for a few seconds,
then flash every few seconds after that, indicating connection to the network.
In your account (log in by going to www.securusgps.com/gpsaas), click Find on the
tracking dashboard or mobile app. When it locates on the map, you should see the
correct location. If you see a message about incomplete settings and/or a firmware
update, follow the on-screen instructions to complete activation.
If you need any assistance, please call us at 866-989-7768 between 9-6 p.m. ET,
Monday-Friday or email Support@SecurusGPS.com
Make sure your eCare+Voice is charged and turned on. Place eCare+Voice outside or
in a window with a clear view of the sky to ensure that it can get a strong GPS
signal. Once eCare+Voice is in view of the sky, click Find on the tracking dashboard
or mobile application. You should see the correct location. The GPS in eCare+Voice
works best outdoors. When GPS signals aren't available, a technology called triangulation
can be used to get an approximate location of the device.
If you are not seeing the correct location, turn eCare+Voice off by holding the
power button on top of the device for a few seconds until the two end signal lights
turn on, then release the button and the lights will turn off. Wait a few seconds
and then turn eCare+Voice back on by pressing and holding the power button for a
In your account, click Find on the tracking dashboard again while the device is
in a window or outdoors. It should show the correct location.
After activation, feel free to test eCare+Voice.
Press the SOS button for 3 seconds. You will be connected with an emergency care
specialist. Tell the specialist right away that you are testing the unit so no emergency
help is sent. While on the call, walk around your home with the eCare+Voice to confirm
adequate cell signal.
To charge eCare+Voice, simply plug the AC charger into the wall and connect the
other end to the charging port on the eCare+Voice unit, above the volume control
and microphone. You can also use the power pad (sold separately) to charge your
eCare+Voice. The power pad charges eCare+Voice when the unit is resting on the pad-
no plugging in is required!
The eCare+Voice battery will last up to 5 days, depending on signal strength and
how frequently location information is requested. eCare+Voice uses more power when
it is in a low signal area or when requesting information from it. Battery life
will vary, like a cell phone does. The eCare+Voice battery can last from over a
day in poor conditions to 5 days in standby. You can receive text and email alerts
when the unit needs to be charged.
It takes five hours to charge the battery initially, and then it takes about three
hours to charge the battery after that.
Press the SOS button on the front of your eCare+Voice for a few seconds, and you
will be connected to an emergency care specialist. The specialist will speak with
you and will begin to receive your location information. You can speak with the
specialist through the microphone and speaker built into your eCare+Voice, and you
can adjust the volume by using the up and down buttons on the side of the unit.
If help is needed, the emergency care specialist will dispatch appropriate emergency
services and/or call your emergency contacts based on what you need. The emergency
care specialist will remain on the line with you until help arrives.
Yes, you can access the eCare+Voice tracking website on your smart phone, and you
can also download applications for tracking your device for your smart phone to
track eCare+Voice on the go at www.securusgps.com/mobileapps.aspx.
In addition, you can also locate eCare+Voice by sending a text message. Register
a cell phone number in your account by going to Settings under your device
and entering a cell phone number and carrier.
From that registered cell phone, text Find <locator name> to 96225.
“Find” can be uppercase or lowercase. The locator name is the user’s first and last
name as it is written on the tracking dashboard. You will receive a text message
shortly with the location of your eCare+Voice.
You can view and/or download recent location history in your tracking dashboard.
Location history is recorded if you did a FIND request or when tracking.
To view history, click History under your locator on the tracking dashboard.
Enter the number of days or hours you would like to view on the map.
To download history, enter the dates you would like to view and click Download.
You can also control your data by deleting location history anytime. To delete,
enter the number of days or hours you would like to delete and click Delete.
A-GPS takes less power (saving battery life) and time to acquire satellite and cell
tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS
receiver typically needs more than 30 seconds to receive the satellite position
data and other satellite information required to compute a position. In weak signal
areas such as urban canyons, building interiors or locations surrounded by tall
trees, where the receiver has limited or no direct access to the open sky, determining
a positioning can take much longer.
Ships in 1-2 business days
A user had a medical emergency while away from home. She pressed the eCare+Voice
button, and the emergency care specialist spoke with her, pinpointed her location
and dispatched EMS. The specialist alerted her that help was coming and stayed on
the line until they arrived.